Your blueprint to become a truly customer-first business
Join organisational change maverick John McCarthy of Daikin Applied (UK) for a story-telling session that covers his transformative journey with Salesforce and Ceterna. It's FREE to attend but spaces are limited.
Here's what you'll learn:
- John's start to finish journey
- The ups & downs uncovered along the way
- The often overlooked 'Human Factor' involved in major organisational change
This is your chance to learn first-hand how Daikin’s Sales and Service function was converted from a tangle of spreadsheets and manual quoting into a smart, responsive, customer-centric platform.
What's happening on the day?
6:30pm Welcomes & Introductions
6:40pm Customer Success Story Telling
John McCarthy - Daikin Applied UK
7:10pm Q&A Panel
Daikin & Ceterna
7:30pm Networking & Drinks
1 Fore Street Avenue, London, EC2Y 9DT