Your blueprint to become a truly customer-first business

Join organisational change maverick John McCarthy of Daikin Applied (UK) for a story-telling session that covers his transformative journey with Salesforce and Ceterna. It's FREE to attend but spaces are limited.

Here's what you'll learn:

  • John's start to finish journey
  • The ups & downs uncovered along the way
  • The often overlooked 'Human Factor' involved in major organisational change

This is your chance to learn first-hand how Daikin’s Sales and Service function was converted from a tangle of spreadsheets and manual quoting into a smart, responsive, customer-centric platform.

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What's happening on the day?

 6:00pm  Registration

6:30pm Welcomes & Introductions

6:40pm Customer Success Story Telling
John McCarthy - Daikin Applied UK

7:10pm Q&A Panel
Daikin & Ceterna

7:30pm Networking & Drinks

Getting there?

WeWork, Moorgate
1 Fore Street Avenue, London, EC2Y 9DT